We hope you love your purchase. However, if you need to make a return or exchange, please review the policy below carefully.

ELIGIBILITY FOR RETURNS & EXCHANGES

We accept unworn, unwashed, and unaltered merchandise in their original unused condition, with original tags and hygiene stickers attached.

Eligible items may be returned for:

A different size

A different style

Store credit only

Refunds are not issued at this time.

All returns must be initiated within 10 days of delivery.

Items that do not meet these conditions will be refused and returned to the shipper’s address on file.

MADE-TO-ORDER & BEADED ITEMS (IMPORTANT)

All garments are made to order (unless otherwise stated) and require 7–10 working days for processing, excluding delivery time.

All made-to-order dresses are NON-RETURNABLE.

Made-to-order items may only be amended where applicable.

All beaded items are NON-RETURNABLE and NON-EXCHANGEABLE due to the delicate and handcrafted nature of the embellishments.

Each piece is crafted with care to feel just as special to wear as it was to make.

FINAL SALE ITEMS

The following items are FINAL SALE and cannot be returned or exchanged:

End-of-Season items

BLACKOUT items

Black Friday items

Clearance items

Custom items

All accessories (no exchanges, no returns)

All sale items are non-refundable and non-returnable.

Exception:
Final sale items may only be addressed if the wrong size or style was received.

PROCESSING & SHIPPING

Returns require 2–5 business days to arrive at our warehouse.

Please allow an additional 1–2 business days for processing after arrival.

You are responsible for the delivery cost of your exchange.

An order can only be cancelled before dispatch.

RETURN SHIPPING REQUIREMENTS

Please use NITÉMI return labels.

NITÉMI is not responsible for:

Private labels and associated fees

Packages lost in transit

Packages delivered incorrectly

STOCK AVAILABILITY

We do not guarantee that all items advertised on this site are in stock.

If an item is out of stock, refunds will be issued within 72 hours.

Please note: All returns must meet the conditions outlined on the site and be initiated within the stated return window.